National Tool Hire Shops is the UK’s most successful tool and equipment hire service with branches throughout England, Scotland and Wales.
National Tool Hire Shops started its life with one clear goal; to make tool hire online simple. We understood from the very beginning that our customers often needed some level of advice on what type of equipment they needed for their job or how the hire rates and periods worked. This requirement quickly became our number one priority, so when you speak to our Tool Hire Team you can be sure that we will give you the best advice in the industry, whatever the equipment type. Since launch we have always tried to better our offering to make the hiring of tools and equipment quick and easy with more focus on delivering the best tool for the job at the most competitive hire rate. We know that tool hire can sometimes feel complicated and whilst we can’t simplify everything we can certainly explain ourselves in a clearer way than our competitors do.
As a customer focussed company we encourage questions about our service. Every time a question is asked of us we look at our catalogue, both online and in paper format and ask ourselves “could we have made that clearer?” - and if we find anything that requires more explanation then we try to improve our product page accordingly. We like to make asking those questions easy and by as many different methods as possible. We have a large Tool Hire Team working from our UK call centre on the telephones. Don’t want to call in? No problem, we’ll call you back or you can use the online Live Chat feature.
Large construction company, small business or DIY’er – we love you all the same! We noticed that some tool hire companies focus their efforts solely on trade customers but we believe everyone has a requirement for tool hire and everyone should be able to get the equipment they need at a fair price with great service. We monitor our prices to stay competitive and we reward our customers with special offers and discounts via our newsletters, tool hire blog and Twitter feed.
Certain types of equipment requires specialist advice and we have worked hard to bring the expertise in-house. For example, we found that surveying equipment required lots of industry specific knowledge and so we decided to house this specialist division in our Chester survey centre where we could focus the team purely on that one trade. There are very few tool hire companies that offer survey equipment and there are even fewer that do it well – we believe we are now the best in that sector because of our specialist team, equipment and in-house calibration and repair centre.